FROM NEW MODERN PRODUCTION TO GLOBAL SERVICE, OUR 15-YEAR LEGACY AS A TRUSTED FORKLIFT BRAND MAKES US YOUR RELIABLE
PARTNER IN EVERY STAGE OF YOUR OPERATIONS.

 
 
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Our Clients

Remote Monitoring System for Royal Forklifts

Royal Forklifts are equipped with advanced sensors and communication devices that collect real-time operational data, such as position, speed, load, and power status. 
 
This innovative system enables enterprises to monitor and manage forklift operations 24/7, offering comprehensive insights into their fleet’s performance.
 
 
Real-Time Monitoring: Our system provides live tracking of forklift operations, including precise location, travel speed, and load capacity. This ensures that management has a complete understanding of each forklift’s performance at any given moment.

Abnormal Behavior Alerts: The system automatically detects irregularities such as speeding or operations in non-designated areas and sends immediate notifications to controllers. This allows for prompt intervention and correction to maintain safety and efficiency.

Data Analysis: With advanced data mining and intelligent analysis, our system generates detailed reports on operational efficiency, energy consumption, and maintenance needs. These insights provide valuable support for data-driven decision-making, helping businesses optimize operations.

Predictive Maintenance: Royal Forklifts’ remote monitoring system anticipates potential maintenance needs, such as battery replacements or parts wear. By forecasting these requirements, the system helps businesses plan maintenance schedules, reducing unplanned downtime and improving fleet reliability.

Visualization Tools: Featuring intuitive charts, maps, and other visualization options, our system delivers clear and immediate insights into forklift operations. This empowers managers to make informed, effective decisions that drive better performance.
 
Additionally, the Royal Forklift Remote Monitoring System enhances operational efficiency, optimizes resource allocation through data analysis, and improves safety management by reducing accident risks.

After Sales Management System

Royal offers a comprehensive after-sales management system that provides real-time monitoring and confirmation of vehicle status. This system allows users to retrieve historical maintenance records and receive recommendations for future maintenance. By aggregating data in real time, it helps identify areas for improvement and supports informed decision-making.
Experience unparalleled convenience with Royal’s comprehensive online after-sales management system. 
 
Our seamless online platform offers a full suite of services, including online parts purchasing, real-time inventory checks, after-sales support, and instant customer assistance. Designed for efficiency and ease, this all-in-one system ensures a hassle-free, responsive, and customer-centric after-sales experience.

I. Online Spare Parts Purchase
Easily purchase the necessary spare parts through Royal’s intuitive and user-friendly online after-sales management system.

II. Real-Time Inventory Check
Access real-time inventory insights, allowing you to check the availability, quantity, pricing, and status of specific parts with just a few clicks.

III. Comprehensive Online After-Sales Service
Our platform offers end-to-end after-sales support, enabling customers to submit service requests, track their progress, and monitor resolution updates effortlessly.

IV. Instant Online Consultation
With a built-in real-time inquiry function, our system provides immediate consultation and professional assistance. Whether through live chat, message boards, or email, customers receive prompt and expert guidance, ensuring seamless support at every step.
Royal Service
Fast Response​​​​​​​
Understanding the critical importance of time, Royal is committed to providing swift responses. Royal efficient after-sales service mechanism, powered by an advanced ERP system, ensures rapid replies to repair reports. By optimizing workflows and spare parts inventory, Royal significantly reduce troubleshooting time and minimize operation downtime.
Professional Technical Team
Royal after-sales service team comprises highly experienced and skilled professionals. They undergo rigorous training and assessments, possessing deep expertise in forklift trucks and maintenance. Whether it's fault diagnosis, maintenance, or technical consultation, Royal team delivers precise and professional solutions, ensuring forklifts remain in peak condition.
Global Service Network ​​​​​​​
With 5 branches, we have established a robust global service network, ensuring Royal customers receive top-notch service wherever they are. Royal with over 300 partner across more than 100 countries and regions, providing timely and convenient solutions to ensure the smooth operation of forklifts. No matter the issue, we respond quickly to guarantee our customers' success.
After Sales Management System
Experience unparalleled convenience with Royal’s comprehensive online after-sales management system. Royal on-line platform offers seamless services, including online parts purchases, inventory checking, after-sales support, and real-time answers to your queries. This all-encompassing system ensures a hassle-free and efficient after-sales service experience, tailored to meet all your needs.
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Professional Technical Team
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Global Service Network
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After Sales Management System
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Fast Response
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Professional Technical Team
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Global Service Network
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After Sales Management System

Local Service, Always Ready

Unified Standard of After-Sales Service

At Royal Forklift, we adhere to a unified service standard to guarantee exceptional service quality and enhance customer satisfaction. Our professional after-sales service team has undergone rigorous training and examinations. Upon receiving a customer's service request, our engineers quickly respond according to the company's established processes, diagnose the issue, and promptly provide a solution.

Royal Original Parts in Every Service Plan

Each Royal service plan includes genuine Royal original parts. With 95% of spare parts always in stock, we ensure timely supply through our extensive network of five branches and partner warehouses. Royal original parts are meticulously designed and tested to ensure safety and prevent equipment failures, thereby reducing downtime and maintenance costs.

Welcome to Our World

“We are a global leader in MHE manufacturing industry, with operations and partnerships extending across more than 80 countries worldwide.”
Royal with you!
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